Customer Service and Admissions Advisor

Exeter College; Exeter; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Generous holidays

Pension scheme

Free counselling

Discounted supermarket shopping

Spa treatments

Electric cars

Paddleboarding

Job summary

Exeter College is seeking a part‑time Admissions team member to be the College's first point of contact for customers and to provide information to prospective students, current students, employers and other stakeholders using a range of communication methods.

You will support learners on their journey from application to enrolment, so accuracy and helpfulness are essential. We value ambition, collaboration and energy, and offer generous holidays and a superb pension scheme.

Qualifications

• First point of contact for customers and provide information to prospective students, current students, employers and other stakeholders.
• Must be supremely organised and accurate to support learners from application to enrolment.
• Demonstrates excellent customer service and professionalism.

Responsibilities

• Greet and assist customers using a range of communication methods.
• Provide information and guidance to applicants and stakeholders throughout the admissions journey.
• Support learners from application to enrolment and ensure accurate records.

Skills

Customer service

Organised

Strong communication

Job description

Hours Part time, 22.2 hours per week (0.6 FTE)

Contract Type

Contract Type Permanent

Location

Location Exeter

Closing Date

Closing Date 07/09/2026

Job Description and Person Specification

Brilliant at customer service? Supremely organised?

Come and join our busy, fast-moving Admissions team. You’ll be as the College's first point of contact for all customers and you’ll provide information to prospective students, current students, employers and other stakeholders, using a range of communication methods.

You’ll support learners on their journey from application to enrolment, so it’s essential that your work is accurate and helpful. You’ll also need to be a natural at customer service.

A mbition, C ollaboration, E nergy. These are our values. Watch this short video to learn more.

And see what our staff have to say here .

We’ll give you incredibly generous holidays and a superb pension scheme. You’ll also get a package of amazing benefits, including free counselling and discounted supermarket shopping, spa treatments, electric cars and paddleboarding. Read more on our careers page .

The closing date for receipt of completed applications is Monday 7th September 2026 at midnight.

Interviews will be held in Exeter w/c 14th September 2026.

Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.

We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks , including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

*The paid holidays quoted include at least 7 Christmas closure days and 8 bank holidays