Customer Service and Administration Assistant (Family Law Paralegal)

amicable divorce; London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service and Administration Assistant (Family Law Paralegal) in London. You will provide outstanding service to clients during their separation process, ensuring clarity and efficiency. This role requires strong communication skills and emotional intelligence, along with the ability to manage workloads independently. Enjoy a hybrid working model after three months and a competitive salary with various benefits.

Benefits

Private Healthcare

Group Life Assurance

Employee Assistance Program

Pension Scheme

28 Days Holiday + Bank Holidays

Cycle to Work Scheme

Company Laptop

Qualifications

• Experience in divorce and financial remedy proceedings in England and Wales.
• Ability to support clients in stressful situations.

Responsibilities

• Communicate with clients via phone, email, and chat.
• Process correspondence from HMCTS and liaise with courts.
• Handle administrative duties and input customer data.

Skills

Communication

Emotional Intelligence

Organizational Skills

Education

Family Law Paralegal Experience

Job description

Customer Service and Administration Assistant (Family Law Paralegal)

Join us as a Customer Service and Administration Assistant (Family Law Paralegal) at Amicable Divorce.

Overview

We are seeking a knowledgeable and empathetic Family Law Paralegal to support our mission of transforming the way people end relationships. This role involves providing outstanding service to clients, guiding them through their separation process, and ensuring clarity and efficiency throughout.

Location & Hours

Work from our East Sheen office (SW14 8AE), Monday to Friday. After three months, transition to a hybrid model (three days in-office, two days remote).

Key Responsibilities

1. Communicate clearly and empathetically via phone, email, and chat, addressing customer questions and concerns with professionalism and care.
2. Answer general queries related to the legal divorce process and financial remedy orders by consent.
3. Process correspondence from HMCTS and liaise with Courts and Tribunals Service Centre for case updates.
4. Accurately input customer data across various platforms.
5. Handle incoming/outgoing post and perform other administrative duties as needed.

About You

• Experience as a family law paralegal, especially in divorce and financial remedy proceedings in England and Wales.
• High emotional intelligence with the ability to support clients in stressful situations.
• Comfortable working in a tech-driven, customer-focused environment.
• Exceptional accuracy and attention to detail.
• Strong communication skills, confident in engaging with clients and adjusting to their communication styles.
• Fluent in English.
• Ability to work independently, manage workload, and take accountability.
• Strong organizational and planning skills.
• Proactive, flexible, and team-oriented mindset.
• Right to work in the UK.

Compensation & Benefits

• Salary: £28,000 - £30,000 per annum, based on experience.
• Private healthcare, group life assurance, employee assistance program, pension scheme (after 3 months), 28 days holiday + bank holidays, cycle to work scheme, company laptop.

Additional Information

We value diversity and are committed to creating an inclusive environment and equal opportunities for growth.