Customer Service Agent - Waterloo

Sixt-UK; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Top-Tier Pay Structure

22 days annual leave

Training & Professional Development

Exclusive Employee Benefits

Wellbeing Support & Life Assurance

Family & Employee Assistance

Parking

Job summary

SIXT in London is hiring a customer service and sales enthusiast. You are the first contact for customers, handle rental agreements and inquiries, and support branch operations with a friendly, service‑oriented approach.

You’ll promote tailored offers, learn our fleet, and benefit from a competitive bonus and a basic salary of £30,784.00. This role includes weekend and holiday shifts in a fast‑paced, premium brand environment with clear development opportunities.

Qualifications

• Sales mindset with passion for service and sales
• Direct customer contact experience preferred in service, tourism or sales
• Clear English communication skills
• Flexible, team‑oriented, able to work weekends and holidays
• Valid driver’s licence with 12+ months driving experience

Responsibilities

• First point of contact for customers, delivering friendly, professional service
• Propose tailored offers and ensure a high-quality customer experience
• Handle rental agreements and customer inquiries with organized, service‑miented approach
• Confirm damages with customers and ensure proper documentation with Branch Manager
• Assist in refuelling, branch operations, and timely vehicle deliveries/collections
• Prepare, clean and valet vehicles to maintain high standards

Skills

Sales Mindset

Customer Focus

Communication

Flexibility

Driving Experience

Job description

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities –with a basic salary of £30.784,00 plus a competitive bonus.

YOUR ROLE:

You are the first point of contact for our customers, friendly, professional and passionate about sales and service

You impress with tailored offers and make every customer interaction a special experience

You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile

You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager

You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand

You'll manage vehicle deliveries and collections between branches, ensuring timely service

You'll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

YOUR SKILLS:

Sales MindsetYou love sales and are passionate about service and customer support

Custumer FocusYou have experience in direct customer contact, ideally in service, tourism or sales

CommunicationYou are communicative and articulate in English

Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays

Driving Experience You hold a valid driver's licence with at least 12 months of driving experience

WHAT WE OFFER:

Top-Tier Pay StructureEarn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme

Generous Time OffEnjoy 22 days of annual leave, plus bank holidays

Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career

Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme

Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance

Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme

ParkingFree branch parking for smoother starts

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.