Part-Time Customer Service Agent - Leicester

SIXT; Leicester; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Top-Tier Pay

Generous Leave

Training & Development

Staff Benefits

Wellbeing & Life Assurance

Employee Assistance

Job summary

SIXT is seeking a customer-focused team member in Leicester for a part-time role (20 hours per week). You will welcome customers, discuss tailored offers, process rental agreements and inquiries, and support branch operations including vehicle deliveries and cleaning.

This position promises development opportunities and a competitive pay structure. The role requires a sales mindset, strong communication in English, and flexibility to work weekends and holidays while maintaining the premium SIXT

Qualifications

• First point of contact for customers with friendly, professional sales/service mindset.
• Experience in direct customer contact, ideally in service, tourism or sales.
• Good English communication and a flexible, team-oriented approach.

Responsibilities

• Handle rental agreements and customer inquiries, ensuring accuracy and friendliness.
• Impress customers with tailored offers and create a positive experience.
• Assist in vehicle refuelling and branch operations to support timely service.
• Manage vehicle deliveries and collections between branches.

Skills

Sales Mindset

Customer Focus

Communication

Flexibility

Driving Experience

Job description

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities and a basic salary of £13,300

Please note this is a part-time position working 20 hours a week

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service
• You impress with tailored offers and make every customer interaction a special experience
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
• You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand
• You'll manage vehicle deliveries and collections between branches, ensuring timely service
• You'll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

YOUR SKILLS

• Sales MindsetYou love sales and are passionate about service and customer support
• Customer FocusYou have experience in direct customer contact, ideally in service, tourism or sales
• CommunicationYou are communicative and articulate in English
• Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays
• Driving Experience You hold a valid driver's licence with at least 12 months of driving experience

WHAT WE OFFER

• Top-Tier Pay StructureEarn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme
• Generous Time OffEnjoy 22 days of annual leave, plus bank holidays
• Training & Professional DevelopmentBenefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee BenefitsAccess special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee AssistanceBenefit from family-friendly policies and receive support through our Employee Assistance Programme

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.