Customer Service Agent - Brighton

SIXT; Brighton; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Top-Tier Pay

22 Days Leave

Pension Plan

Staff Rental Scheme

Wellbeing & Life Assurance

Employee Assistance Program

Free Parking

Job summary

SIXT in Brighton is hiring for a customer service and sales role. You will be the first point of contact, driving sales through tailored offers while ensuring customer satisfaction and smooth branch operations.

Responsibilities include handling rental agreements, damage confirmation, vehicle deliveries, and vehicle prep to high standards. A competitive bonus and a guaranteed take-home are offered.

Qualifications

• Experience in direct customer contact, ideally in service, tourism or sales.
• English fluency required.

Responsibilities

• First point of contact for customers, friendly and sales-driven.
• Impress with tailored offers and create a special customer experience.
• Handle rental agreements and inquiries with a service-oriented approach.
• Confirm damages with customers and ensure proper documentation.
• Assist in refueling and support branch operations while representing SIXT.
• Manage vehicle deliveries and collections between branches.
• Prepare, clean and valet vehicles to highest standards.

Skills

Sales Mindset

Customer Focus

Communication

Flexibility

Driving Experience

Job description

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities – with a guaranteed take home of £29,447.81 plus a competitive bonus.

YOUR ROLE

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service.
• You impress with tailored offers and make every customer interaction a special experience.
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile.
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager.
• You’ll assist in refueling vehicles, supporting efficient branch operations while representing the premium SIXT brand.
• You’ll manage vehicle deliveries and collections between branches, ensuring timely service.
• You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers.

YOUR SKILLS

• Sales Mindset – You love sales and are passionate about service and customer support.
• Custumer Focus – You have experience in direct customer contact, ideally in service, tourism or sales.
• Communication – You are communicative and articulate in English.
• Flexibility – You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays.
• Driving Experience – You hold a valid driver's licence with at least 12 months of driving experience.

WHAT WE OFFER

• Top-Tier Pay Structure – Earn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme.
• Generous Time Off – Enjoy 22 days of annual leave, plus bank holidays.
• Training & Professional Development – Benefit from paid training sessions and a variety of development opportunities to grow your career.
• Exclusive Employee Benefits – Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
• Wellbeing Support & Life Assurance – Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
• Family & Employee Assistance – Benefit from family-friendly policies and receive support through our Employee Assistance Programme.
• Parking – Free branch parking for smoother starts.

Additional Information

About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!