Call Centre Agent

Safestyle UK; Norwich; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Volunteer time

Retail discounts

Job summary

Safestyle UK is seeking a Call Centre Agent in the UK to join a hybrid team. You will support customers, answer questions and identify sales opportunities while building rapport and turning conversations into quality leads.

You should be confident, sales-minded and comfortable using online systems. The role invites growth, with holidays and well-being perks included.

Qualifications

• Excellent verbal communication and active listening.
• Sales-focused with ability to meet targets.
• Comfortable using online platforms and CRM systems.

Responsibilities

• Provide friendly support and accurate information to customers.
• Answer questions, resolve queries and guide customers to solutions.
• Spot sales opportunities and generate high-quality leads.
• Keep customer records up to date using online systems.

Skills

Customer communication

Sales mindset

Customer service oriented

Digital tools

Tools

CRM systems

Online platforms

Job description

Join our team as a Call Centre Agent!

Love chatting with people and helping them find what they need? We’re looking for friendly, motivated Call Centre Agents to join our team and make every customer conversation count.

Join our team as a Call Centre Agent!

Love chatting with people and helping them find what they need? We’re looking for friendly, motivated Call Centre Agents to join our team and make every customer conversation count. In this role, you’ll support customers, answer their questions and spot opportunities to introduce them to products and services that could be a great fit. It’s all about having helpful conversations, building rapport and turning interest into quality sales leads.

What You’ll Be Doing

• Helping customers with clear, friendly support and making sure they feel listened to.
• Answering questions, resolving queries and guiding customers towards the right solutions.
• Spotting sales opportunities and turning great conversations into valuable leads.
• Using online systems and tools to keep customer information accurate and up to date.

What We’re Looking For

• A confident communicator who enjoys speaking with people and building positive relationships.
• Someone who is sales-minded, motivated and happy working towards targets.
• A friendly, professional approach and a willingness to learn.
• Confidence using online platforms and digital tools.

Why You’ll Enjoy Working With Us

• A supportive team environment where people work together and celebrate success.
• Hybrid working to help support a healthier work-life balance.
• Opportunities to grow, develop and progress within the business.

What’s On Offer

• A competitive salary that reflects your skills and experience.
• The opportunity to earn up to £9,000 extra per year, paid as up to £750 per month, on top of your salary.
• Informal hybrid working, currently available and reviewed periodically.
• 31 days’ holiday, increasing to 33 days after two years, plus an additional paid day off for your birthday, pro rata.
• Volunteer time so you can give back to causes that matter to you.
• Retail discounts, freebies and well-being perks, including gym discounts and 24/7 access to a remote doctor.

Ready to bring your communication skills, energy and enthusiasm to a team that values what you do?

Important Information About Right To Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.