Customer Service Agent - 30th November Start

Auto Windscreens; Chesterfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

Auto Windscreens in the United Kingdom is seeking a customer service professional to join our team starting 30th November. You will handle customer enquiries, deliver empathetic support, and guide customers through the journey with clear communication.

The role covers multiple channels, requires a calm, can-do attitude, and a passion for helping others. Training and coaching will develop your skills, and you will contribute to high-quality customer journeys and performance goals.

Qualifications

• Experience in a contact centre is desirable but not essential.
• Excellent listening and communication skills.
• Ability to manage multiple channels and priorities.

Responsibilities

• Deliver exceptional customer service with empathy and professionalism.
• Manage customer claims and enquiries efficiently.
• Support customers across multiple communication channels.
• Offer tailored solutions based on individual customer needs.
• Protect customer data and follow Consumer Duty requirements.
• Work towards first contact resolution wherever possible.
• Collaborate with your team to achieve quality and performance goals.
• Continuously develop your skills through coaching and training.

Skills

Customer service

Communication

Problem solving

Team player

Adaptability

Attention to detail

Typing skills

Job description

Are you passionate about customer service and helping people when they need support the most? Looking for a role where your communication skills and ability to deliver a great customer experience are truly valued?

Start date: 30th November

What You’ll Be Doing

• Deliver exceptional customer service with empathy and professionalism
• Manage customer claims and enquiries efficiently
• Support customers across multiple communication channels
• Offer tailored solutions based on individual customer needs
• Protect customer data and follow Consumer Duty requirements
• Work towards first contact resolution wherever possible
• Collaborate with your team to achieve quality and performance goals
• Continuously develop your skills through coaching and training

About you:

• Friendly, calm, and confident communicator with a passion for customer service
• Strong listener with good problem-solving skills
• Positive team player who enjoys helping others
• Adaptable, organised, and detail-focused
• Good communication, literacy, numeracy, and typing skills
• Can-do attitude with a focus on great customer journeys
• Previous contact centre experience is desirable, but not essential

If you’re customer-focused, motivated, and looking for a company that invests in its people, we’d love to hear from you.