Customer Service Agent - 30th November Start

Auto Windscreens; Birdholme; Remote; GBP 22,000 - 28,000; Full time

Job summary

Markerstudy Group in the United Kingdom is seeking a customer service adviser to be the first point of contact for insurance, fleet and cash-paying customers. You will deliver empathetic service and manage enquiries with professionalism.

This role focuses on first-contact resolution, multi-channel support, and ongoing coaching to develop your skills within a supportive team environment. Start date is 30th November and successful candidates will be invested in through training and progression.

Qualifications

• Friendly, calm, and confident communicator with a passion for customer service.
• Strong listener with good problem-solving skills.
• Positive team player who enjoys helping others.
• Adaptable, organised, and detail-focused.
• Good communication, literacy, numeracy, and typing skills.

Responsibilities

• Deliver exceptional customer service with empathy and professionalism
• Manage customer claims and enquiries efficiently
• Support customers across multiple communication channels
• Offer tailored solutions based on individual customer needs
• Protect customer data and follow Consumer Duty requirements
• Work towards first contact resolution wherever possible
• Collaborate with your team to achieve quality and performance goals
• Continuously develop your skills through coaching and training

Skills

Customer service

Communication skills

Problem-solving

Team player

Adaptability

Job description

Are you passionate about customer service and helping people when they need support the most? Looking for a role where your communication skills and ability to deliver a great customer experience are truly valued?

Start date: 30th November

What You’ll Be Doing

As the first point of contact for insurance, fleet, and cash-paying customers, you’ll:

• Deliver exceptional customer service with empathy and professionalism
• Manage customer claims and enquiries efficiently
• Support customers across multiple communication channels
• Offer tailored solutions based on individual customer needs
• Protect customer data and follow Consumer Duty requirements
• Work towards first contact resolution wherever possible
• Collaborate with your team to achieve quality and performance goals
• Continuously develop your skills through coaching and training

About you:

• Friendly, calm, and confident communicator with a passion for customer service
• Strong listener with good problem-solving skills
• Positive team player who enjoys helping others
• Adaptable, organised, and detail-focused
• Good communication, literacy, numeracy, and typing skills
• Can-do attitude with a focus on great customer journeys
• Previous contact centre experience is desirable, but not essential

If you’re customer-focused, motivated, and looking for a company that invests in its people, we’d love to hear from you.