Customer Service Agent

Everything Managed Group; Newcastle upon Tyne; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Employer pension contributions

Personal healthcare plan

Employee Assistance Programme with 24‑

Group Income Protection

Training and development opportunities

Career development pathways

Supportive and collaborative working

Company social events

Job summary

Everything Managed Group is seeking a Customer Service Agent to join its Customer Operations team in Newcastle on a full-time, office-based role. You will handle customer enquiries via phone, email and live chat, and help deliver high-quality service.

You will resolve issues, maintain records, and collaborate to meet productivity and service targets, with access to a personal healthcare plan, pension, and training opportunities.

Qualifications

• Previous experience in customer service or customer-facing role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Good organisational skills and attention to detail
• Experience using computer systems and Microsoft Office applications

Responsibilities

• Handling customer enquiries via phone, email, and live chat
• Providing support and information relating to products and services
• Resolving customer queries and escalating complex issues where required
• Maintaining accurate customer records and updating internal systems
• Managing workload to achieve productivity, quality, and service targets
• Supporting positive customer experiences through professional communication and problem solving

Skills

Customer service

Phone & email support

Live chat

Microsoft Office

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

JOB ADVERT

Job Title Customer Service Agent

Location Grey Street, Newcastle (Office Based)

Hours 8:30 - 5:00pm

Contract Type Full time

Salary £14.28 per hour

About the Role

We are looking for a Customer Service Agent to join our Customer Operations team and support the delivery of high-quality customer service across multiple customer contact channels.

This role is responsible for handling customer enquiries, resolving service issues, and supporting positive customer outcomes while ensuring all interactions are delivered professionally and in line with company standards and values.

Key Responsibilities

You will be responsible for:

• Handling customer enquiries via phone, email, and live chat
• Providing support and information relating to products and services
• Resolving customer queries and escalating complex issues where required
• Maintaining accurate customer records and updating internal systems
• Managing workload to achieve productivity, quality, and service targets
• Supporting positive customer experiences through professional communication and problem solving

About You

Essential requirements for this role include:

• Previous experience in a customer service or customer-facing role
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Good organisational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Experience using computer systems and Microsoft Office applications

What We Offer

• Competitive salary.
• 25 days annual leave plus bank holidays.
• Employer pension contributions.
• Personal healthcare plan.
• Employee Assistance Programme with 24-hour GP access.
• Group Income Protection.
• Training and development opportunities.
• Personalised career development pathways.
• Supportive and collaborative working environment.
• Company social events.