Customer Service Agent

electrolux; Luton; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Pension up to 8%

Healthcare plan

25 days leave

Life insurance

Employee discounts

Employee assistance programme

Job summary

Electrolux is seeking a Customer Service Agent for a 12-month fixed-term contract with potential extension. Based in our Luton office with hybrid working options, you will be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to ensure a high-quality customer experience.

You will collaborate across the business to deliver excellent outcomes, maintain accurate records, and contribute ideas to improve the service we provide.

Qualifications

• Customer service experience in a contact centre or support role.
• Excellent communication and rapport-building skills.
• Attention to detail and strong organizational abilities.
• Professional, solution-oriented approach to interactions.
• Fluency in English and ability to work with diverse stakeholders.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, post and other channels.
• Assist customers with pre-sales enquiries and product questions.
• Process customer orders accurately and efficiently.
• Resolve customer concerns with empathy and ownership.
• Maintain accurate customer records in our systems.
• Collaborate with colleagues across the business to deliver excellent outcomes.
• Contribute ideas to continuously improve the customer service experience.

Skills

Customer service experience

Communication skills

Detail oriented

Problem solving

Teamwork

Microsoft Office skills

SAP knowledge

Fluent English

Tools

SAP

Job description

Job Description

We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences.

Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment?

At Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.

What you'll be doing

As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.

Your responsibilities will include:

• Managing inbound and outbound customer communications via phone, email, post, and other channels

• Supporting customers with pre-sales enquiries and product-related questions

• Processing customer orders accurately and efficiently

• Resolving customer concerns and complaints with empathy, professionalism, and ownership

• Maintaining accurate customer records within our systems

• Collaborating with colleagues across the business to deliver excellent customer outcomes

• Contributing ideas and initiatives that continuously improve our customer service experience

What we're looking for

We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.

You'll bring:

• Previous experience in a customer service, customer support, or contact centre environment

• Excellent communication skills with the ability to build rapport quickly

• Strong attention to detail and organisational skills

• A professional and solution-oriented approach to customer interactions

• The confidence to engage with colleagues and stakeholders across the business

• A positive attitude, enthusiasm, and a strong team spirit

• Good Microsoft Office skills

• Knowledge of SAP would be advantageous, but not essential

• Fluency in English

Why join Electrolux?

At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.

What's in it for you?

• Excellent learning and development opportunities

• Quarterly bonus scheme

• Competitive pension scheme with company contributions up to 8%

• 25 days annual leave plus bank holidays

• Enhanced company sick pay

• Healthcare Cash Plan including dental and optical cashback

• Life assurance (3x salary)

• 50% employee discount and 40% friends & family discount on products

• Employee Assistance Programme with 24/7 support

• Premium Calm App subscription

• Hybrid working options available

Where you'll be based

This role is based in our Luton office, with hybrid working available.

Join us as you are

At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.

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