Customer Service Agent

Arrow Electronics; Harrogate; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading technology enablement company is looking for a Customer Service Agent to join their team in Newmarket. As part of a dynamic group, you will provide day-to-day support and guidance to clients in the UK & Ireland, ensuring excellent service throughout the post-sales process. This full-time position offers a competitive compensation package and a supportive working environment.

Benefits

Permanent contract with 6 months’ probation period

Competitive and attractive employee compensation package

Reliable and trusting work environment

Professional and personal development

Qualifications

• Experience in customer service roles and office administration.
• Excellent communication skills and a positive attitude.
• Ability to work independently and in a team.

Responsibilities

• Provide support to customers and internal account managers.
• Líaise with departments to fulfil customer requirements.
• Handle customer queries and general administration duties.

Skills

Experience in office/administration job

Business fluency in English

Good working knowledge of Microsoft tools

Customer service understanding

Motivated and proactive

Good organization skills

Team player

Tools

Microsoft Excel

Job description

Position: Customer Service Agent Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

Junior Customer Service Agent

We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After probation period, hybrid model will be applicable (3 days office/ 2 days home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main point for contact for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident and love talking to other people - this role was created for you!

The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.

What will you be doing at Arrow ECS?

• Providing support to customers and internal Account Managers in the day to day running of the accounts and assisting with customer queries.

• Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfil customer requirements/queries, organizing shipments etc.

• Resolving queries and raising credit where necessary.

• General administration duties: preparing reports etc.

• Updating customers of delivery expectations.

What are we looking for?

• Experience in the office/ administration job and Customer Service

• Business fluency in English

• Good working knowledge of all Microsoft tools- especially MS Excel.

• Understands the sales process and the importance of customers.

• Highly motivated, with a pro-active approach to their workload.

• Good organization skills - Able to work on their own.

• Team player.

What is in it For You?

• This is a full-time position.

• Permanent contract with 6 months’ probation period.

• Competitive and attractive employee compensation package

• Reliable & trusting work environment

• Cooperative team with flat structures and communication

• Professional and personal development

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes - send us your application.

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Location: UK-Newmarket, United Kingdom (Fordham Rd) Time Type: Full time Job Category: Sales