Customer Service Agent

ZIGUP plc; Blaydon on Tyne; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus (£1,307 pa)

Annual leave: 24 days, rising to 26 +

Bank holidays included

Life assurance

Well-being services (GP, mental health

Vehicle leasing schemes

Pension & Save-as-you-Earn share plan

Benefits App with discounts

Descripción de la vacante

Northgate is seeking a Customer Service Agent to support our vehicle rental operations from the Blaydon-on-Tyne area. You will handle calls, confirm deliveries, and coordinate vehicle movements to ensure timely availability across branches, while providing excellent customer service with a professional approach.

As part of the Northgate team, you’ll join a fast-paced environment where multitasking, organisation, and a can-do attitude are valued.

Formación

• Full UK or EU Driving Licence required.
• Strong customer service skills and multitasking ability.
• Calm, can-do attitude and professionalism.

Responsabilidades

• Fast paced environment with call handling and high-demand delivery/collection of vehicles.
• Confirming delivery of vehicles, assessing customer requirements, booking and security checks on higher value cars.
• Collection calls to plan collection within the target time frame.
• Allocate vehicles and organise logistics of drivers within branch.
• Fleet checks daily to ensure vehicles are in the correct location.
• Administration and filing (GDPR).
• Customer complaint handling.

Conocimientos

Call handling

Delivery coordination

Customer requirements

Security checks

Fleet checks

Administration

Complaint handling

Driving licence

Descripción del empleo

Salary: £28,734 + Bonus
Weekly Hours: 42.5 hours / week. Working hours are Mon - Fri 8am - 5.30pm.Weekends are worked on a rotational basis Sat 8am - 3pm & Sun 8am - 3pm

We’re here to keep people moving, that’s what we do.

As aCustomer Service Agent, you play a key role in taking our award-winning service directly to customers doors -expertlymaking sure our vehicles are where we need them to be, when we need them to be there.

Overview of the role

• Fast paced environment, mainly call handling and reacting to the high demand of delivery/collection of vehicles.
• Confirming delivery of vehicles, assessing customer requirements, booking and security checks on higher value cars.
• collection calls with customer to plan collection within the targeted time frame.
• Allocation of vehicles and organising logistics of drivers within branch
• Fleet checks daily to ensure all vehicles are in the correct location.
• Administration and filing (GDPR)
• Customer complaint handling

Life as a Customer Service Agent at Northgate

A Northgate branch is a busy, fast-paced place to be and, as aCustomer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering agreat servicewith a smile is second nature. Whereyou really excelis in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (ourproven induction trainingwill take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude(along with a Full UK or EU Driving Licence, of course!)to get things done.

As a Customer Service Agent with Northgate, we offer:

• A fantasticquarterly bonusscheme (£1,307 pa)

• 24 daysannual leaverising to 26 days with service(plus bank holidays) plusthe flexibility tobuy or sellup to5 extra dayseach year and anextra day’s leaveto celebrate yourbirthday!

• freelife assurance

• well-beingservices (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)

• exclusive colleague vehicle-leasingschemes

• pension&save-as-you-earnshare scheme

• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback

• Stream Appfor all our colleagues - a Financial Wellbeing app that gives you morecontrol over your pay. Not only does it let you choosewhento get paidit also lets you put money aside each month and in addition you can getdiscountson your shopping, check what benefits you're eligible for and can even put you in touch with afinancial coach!

With over 60 branches nationwide, Northgate are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.