Customer Claims Handler

Jobwise Ltd; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

23 days holiday increasing with length

Private healthcare after 1 year

Pension scheme

Life insurance

Bonus scheme

Perkbox rewards scheme

Free on-site parking

Wellbeing programme

Career development opportunities

Job summary

Jobwise Ltd in Blackburn is seeking a Customer Claims Handler to be the primary contact for clients, handling enquiries and guiding claims from start to finish with a professional, helpful approach.

You will manage calls, emails and records, ensuring accurate case management while delivering a high-quality service. The role offers a £27,000 salary, 23 days' holiday (30 with service), private healthcare after one year and pension benefits.

Qualifications

• Previous telephone-based customer service experience.
• Strong written and verbal communication.
• Comfort with IT systems and accurate record-keeping.
• Ability to handle difficult conversations with customers.

Responsibilities

• Handle inbound and outbound calls and emails.
• Progress and manage client claims through journey.
• Provide clear information and resolve queries.
• Maintain accurate client records in case management systems.
• Escalate issues when appropriate.

Skills

Telephone-based customer service

Communication skills

Written and verbal communication

General IT skills

Record keeping

Organization

Handling difficult conversations

Accuracy

Job description

Looking for a customer service role where you can make a difference, help people find solutions and develop a genuine long‑term career?

Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Claims Handler. You'll be the point of contact for clients, handling enquiries, progressing claims and making sure they receive a professional, helpful and supportive service throughout their claims journey

With a salary of £27,000 and an excellent benefits package, this is a great opportunity to build on your customer service experience, develop your knowledge and grow with a business that values its people

What will you be doing as a Customer Claims Handler?

You’ll manage a range of client enquiries and claims, taking ownership of each case and working towards positive outcomes. Your role will include:

• Handling inbound and outbound calls, emails and client enquiries
• Managing and progressing claims throughout the claims journey
• Understanding client concerns, providing clear information and resolving queries
• Taking ownership of issues and escalating matters where appropriate
• Keeping accurate client records and updating case management systems

What's in it for you?

• A salary of £27,000
• 23 days' holiday plus bank holidays, increasing with service to 30 days
• An extra day off for your birthday
• Option to buy additional holidays
• Private healthcare after one year's service
• Pension scheme
• Life insurance worth three times your annual salary
• Bonus scheme based on company performance
• Perkbox rewards scheme
• Company social events and long‑service milestone gifts
• Free on‑site parking
• Wellbeing programme and a paid volunteering day
• Up to £200 reward for suggestions that help improve the business
• Excellent opportunities for career development and professional qualifications

Why would you join this company?

You’ll be joining a successful and expanding business where every team member's contribution is valued. It's a supportive working environment where customer care, quality and doing the right thing are important

As the business continues to grow, there are genuine opportunities to develop your skills, gain professional qualifications and progress your career

What we're looking for

What's essential:

• Previous telephone-based customer service experience, dealing with both inbound and outbound calls
• Confident communicating with customers and handling a variety of enquiries
• Good written and verbal communication skills
• General IT skills and the ability to maintain accurate records
• You’ll also need to be comfortable handling difficult conversations, staying organised and maintaining a high level of accuracy in a busy, fast‑paced environment

What's helpful but not essential:

• Experience within financial services, claims, legal services or a regulated environment

The Essentials

• Salary: £27,000
• Hours: 9am-5pm Monday-Friday (30 minutes' lunch)
• Location: Blackburn town centre
• Job Type: Permanent