Customer Service Advocate — Vehicle Repair Support

Solus Accident Repair Centres Company; Middlewich; Presencial; GBP 20 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

Discounts on Aviva products and other

Share in Aviva’s success

Parental and carer’s leave

Wellbeing support

Resumo da oferta

Solus Accident Repair Centres Company seeks a Customer Service Assistant to be the face of our customer service team, delivering high levels of contact across the vehicle repair journey and ensuring customers are informed from intake to return of their vehicle.

You will work five days a week, 40 hours, on-site at Middlewich, joining a supportive on-site team with access to pension, holiday, discounts, and a strong focus on customer satisfaction.

Qualificações

• Strong organisational skills and attention to detail.
• Proactive, problem-solving mindset.
• Ability to lead by example and work collaboratively.
• Previous experience in a similar role.

Responsabilidades

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs
• Identify, own, and handle the risks involved in running our business appropriate to role
• You will be accountable for your individual performance and also contributing to site performance.

Conhecimentos

Organisational skills

Problem-solving mindset

Lead by example

Collaborative work

Descrição da oferta de emprego

Solus Accident Repair Centres Company seeks a Customer Service Assistant to be the face of our customer service team, delivering high levels of contact across the vehicle repair journey and ensuring customers are informed from intake to return of their vehicle.

You will work five days a week, 40 hours, on-site at Middlewich, joining a supportive on-site team with access to pension, holiday, discounts, and a strong focus on customer satisfaction.