Customer Service Advisor

Solus - an Aviva company; Middlewich; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary based on location,

Bonus opportunity tied to performance

Company pension scheme

33 days’ holiday including bank hols

Aviva product discounts

Save As You Earn scheme

Parental and carer’s leave

Wellbeing protection and GP access

Job summary

Solus, owned by Aviva, is seeking a Customer Service Assistant to be the face of our on-site team. You’ll focus on the customer experience, update customers by phone, source vehicle parts, and plan transportation to ensure vehicles are collected, repaired and returned to customers.

This role is five days a week (40 hours), Monday to Friday. You’ll deliver high levels of customer contact, manage service level expectations, and collaborate with colleagues to support a smooth vehicle repair journey.

Qualifications

• Strong organisational skills and attention to detail.
• A proactive, problem-solving mindset.
• The ability to lead by example and work collaboratively.
• Previous experience in a similar role.

Responsibilities

• Deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
• Identify, own, and handle risks involved in running the business relevant to the role.
• Be accountable for personal performance and contributing to site performance.

Skills

Organisational skills

Proactive problem solving

Leadership by example

Team collaboration

Job description

Customer Service Assistant

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.

Overview

Customer Service Assistant

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.

No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Service Assistant will be at the forefront of our award-winning customer service department.

Responsibilities

What you’ll be doing

This role is 5 days a week, Monday to Friday, 40 hour a week contract.

The future is exciting now the technologies used in vehicle repair are evolving every day, which is really helping us re-shape the vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us as a Customer Service Assistant

• You will deliverhigh levelsof customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contactedregardingrepairs
• Identify, own, and handle the risks involved in running our business appropriate to role
• You will be accountable for your individual performance and also contributing to site performance.

Qualifications

Who we’re looking for

• Strong organisational skills and attention to detail
• A proactive, problem-solving mindset
• The ability to lead by example and work collaboratively
• Previous experience in a similar role

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.