Customer Service Advisors

CCP Recruitment LTD; Truro; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company Pension

Performance bonus

Yearly bonus

Paid company events & incentives

Job summary

CCP Recruitment LTD is partnering with a growing debt-recovery leader to recruit Customer Service Advisors for their Truro head office. You’ll build strong customer relationships, understand needs, and maintain clear communication while working with internal teams to resolve queries.

This office-based role is 37.5 hours per week (Mon-Fri 9:00–17:30) with one in four Saturdays. Salary £30,030 with uncapped commission and company pension and bonuses.

Qualifications

• Excellent professional communication skills with the ability to maintain customer relationships.
• Strong personable skills for positive and successful outcomes.
• Have attention to detail with updating customer records with an accurate details.
• Confident and Resilient with handling empathic conversations.

Responsibilities

• Provide exceptional service by building strong relationships with customers.
• Understand customers' needs and maintain clear communication.
• Work closely with internal teams to ensure queries are resolved efficiently.
• Ensure information is accurate and up-to-date in customer records.
• Represent the company professionally during interactions.

Skills

Communication

Relationship building

Attention to detail

Empathy

Job description

CCP are delighted to partner with a growing successful company who specialise in Debt Recovery and are a leader within their market. We're currently supporting them to recruit new Customer Service Advisors for their expanding specialist department at their Head Office in Truro. These roles will be office-based.

As a Customer Service Advisors, you will be responsible for providing exceptional service by building strong relationships with customers, understanding their needs, and maintaining clear communication. You'll work closely with internal teams to ensure queries are resolved efficiently, customers receive accurate information, and every interaction reflects the company's commitment to excellence.

Salary: £30,030

Bonus: Uncapped commission

Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm

Start Date: ASAP

Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives.

What You'll Need

• Excellent professional communication skills with the ability to maintain customer relationships.
• Strong personable skills for positive and successful outcomes.
• Have attention to detail with updating customer records with an accurate details.
• Confident and Resilient with handling empathic conversations.

If you're looking for a role where you can help and guide your customers, your driven and can handle a busy working environment in a company with exciting growth plans.

This opportunity is being recruited for by CCP and is being managed by Dan Green.

IND/GEN