Customer Service Advisors

Thrive Group; Swindon; On-site; GBP 25,000 - 27,000; Full time

Job summary

Thrive Group is seeking Customer Service Advisors for full-time roles in Swindon. The position involves delivering exceptional customer service, resolving enquiries, and supporting the clinical team. Ideal candidates will have strong communication skills and a proactive approach to problem-solving.

Qualifications

• Experience in a customer service role or call centre is desirable.

Responsibilities

• Provide outstanding customer service by resolving enquiries during the first contact.
• Track customer issues and offer appropriate actions.
• Support targets to deliver prompt service and contribute to business growth.

Skills

Excellent verbal and written communication skills

High-quality customer service

Multitasking

Problem-solving

Positive attitude

Flexibility

Attention to detail

Proficiency in IT applications

Job description

Job Opportunity: Customer Service Advisor

Thrive Group is recruiting for Customer Service Advisors on a temporary-ongoing basis, with an immediate start. These positions are based in Swindon, paying £12.21 per hour. They are full-time roles, working from 09:00 to 17:00, Monday to Friday, with 1 in 4 Saturdays worked and a day off during the week.

Job Purpose

The Customer Service Advisor plays a crucial role in delivering exceptional customer service. You will be the first point of contact for customers and responsible for resolving their enquiries efficiently.

Key Responsibilities

1. Provide outstanding customer service by taking ownership of enquiries and resolving them during the first contact.
2. Track customer issues over the phone and offer appropriate remedial actions.
3. Arrange and confirm appointments to meet customer needs and support the field-based clinical team.
4. Contact customers to assess their satisfaction and offer further assistance if needed.
5. Handle inbound calls and messages from clinical colleagues to resolve issues efficiently.
6. Support targets to deliver prompt, efficient service and contribute to business growth.
7. Identify opportunities to book new appointments through customer interactions.
8. Contribute to continuous improvement of the customer experience.

Essential Skills

• Excellent verbal and written communication skills, with the ability to build rapport.
• Consistent delivery of high-quality customer service.
• Ability to multitask using multiple systems while handling enquiries.
• Problem-solving skills with a proactive approach.
• A positive attitude and drive to perform well.
• Flexibility and adaptability to changing customer needs.
• Strong attention to detail.
• Proficiency in IT applications such as CRM and Microsoft systems.
• Professionalism at all times.

Experience in a customer service role or within a call centre is desirable. For more information, please apply or contact the team on (phone number removed).

Additional Information

Interested in similar roles? Send me alerts about jobs like this. Enter your email address to set up job alerts for similar opportunities. By submitting your email, you agree to our terms and conditions.