Customer Advisor (Corporate Dental) - 12 Month FTC

TN United Kingdom; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading health company in the UK seeks a Customer Advisor for a 12-month fixed-term contract in Southampton. The role focuses on providing excellent customer service, handling queries about health and dental plans, and ensuring accurate claims processing. Candidates will work 35 hours a week, primarily remotely, with occasional office attendance.

Responsibilities

• Dealing with customers via email, phone, and web chat.
• Reviewing and assessing dental claims accurately.
• Providing complete and accurate information to customers.
• Taking ownership of queries to successful outcomes.
• Meeting productivity requirements for call handling.

Job description

Customer Advisor (Corporate Dental) - 12 Month FTC, Southampton

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

We're passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email, and web chat, to ensure they receive the best service possible. Our health and dental plans make it easier for our customers to get the healthcare treatments they need, when they need them.

Responsibilities:

1. Dealing with customers, clients, and healthcare professionals via email, phone, and web chat to ensure they receive a helpful, positive experience with their queries.
2. Reviewing and assessing dental claims accurately to ensure claims comply with the terms and conditions of our products and that customers receive accurate reimbursement within acceptable timeframes.
3. Providing customers with information that is complete, accurate, and up-to-date.
4. Taking full ownership of queries and following them through to a successful outcome.
5. Meeting agreed productivity requirements such as call time, cases processed per hour, and handling all customer touchpoints accurately to ensure quality is right first time.
6. Being part of a friendly and highly skilled team to receive all the support needed to succeed.
7. Working 35 hours per week, Monday to Friday, primarily remotely, with occasional required office attendance.