Customer Advisor (Corporate Dental) - 12 Month FTC

TN United Kingdom; Reading; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading health company in the UK seeks a Customer Service Advisor to enhance access to healthcare. The role involves assisting customers with health plan queries and reviewing claims, ensuring a positive experience. This position offers a supportive team environment, working primarily remotely with occasional office attendance.

Qualifications

• Experience in customer service roles preferred.
• Ability to communicate clearly and effectively.
• Strong problem-solving skills.

Responsibilities

• Dealing with customers via email, phone, and web chat.
• Reviewing and assessing dental claims accurately.
• Taking full ownership of customer queries.

Skills

Customer Service

Communication

Problem Solving

Job description

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Client:

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

59092bb09976

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

We’re passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email, and web chat, to ensure they receive the best service possible. Our health and dental plans make it easier for our customers to get the healthcare treatments they need, when they need them.

You’ll be:

• Dealing with customers, clients, and healthcare professionals via email, phone, and web chat to ensure they receive a helpful, positive experience with their queries.
• Reviewing and assessing dental claims accurately to ensure claims comply with the terms and conditions of our products and that customers receive accurate reimbursement within acceptable timeframes.
• Providing customers with information which is complete, accurate, and up-to-date.
• Taking full ownership of queries and following them through to a successful outcome.
• Meeting agreed productivity requirements such as call time availability, cases processed per hour, and handling all customer touch points accurately so the quality is right first time.
• Being part of a friendly and highly skilled team to give you all the support you need to succeed.
• Working 35 hours per week, Monday to Friday - primarily remotely, with occasional required office attendance.