Customer Service Advisor – Travel Money

Sainsbury's; Huntingdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Travel Money Advisor, where you will provide exceptional service in a dynamic environment. This role allows you to engage with customers, manage currency transactions, and contribute to a supportive team atmosphere. With comprehensive training provided, you can thrive even without prior experience in finance. Enjoy a range of benefits, including discounts, generous leave, and a pension scheme. Be part of a trusted UK brand that values work-life balance and inclusivity, making a real difference in customers' holiday experiences.

Benefits

Discount card

Generous holiday entitlement

Family leave

Pension scheme

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Passion for helping people and keen eye for detail.
• Comfortable working with large sums of money.

Responsibilities

• Handle currency transactions with precision.
• Build relationships with customers for repeat business.

Skills

Customer Service

Attention to Detail

Cash Handling

Decision Making

Education

Experience in Finance

Job description

Help our customers get their holidays off to a fantastic start as one of our trusted Travel Money Advisors. You’ll provide excellent service in our in-store Travel Money bureau and be a key part of our Winning Team, making a real difference.

You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and delivering friendly service that encourages repeat business.

Your main task will involve handling currency transactions, so attention to detail is essential. While you’ll work closely with a supportive team, you'll often run the bureau independently, so confidence in decision-making is important.

Previous experience in finance or cash handling is ideal, but not essential, as we provide comprehensive training. The most important qualities are a passion for helping people, a keen eye for detail, and comfort working with large sums of money and figures.

We offer a competitive pay rate and a range of benefits, including:

• Discount card – after 4 weeks, providing 10% off most items in Sainsbury’s, Argos, and Habitat, with increased discounts on specific days.
• Generous holiday entitlement based on hours worked.
• Family leave – including maternity and paternity leave.
• Pension scheme – with Sainsbury’s matching contributions between 4-7%.
• Sainsbury’s share schemes – enabling you to buy shares at a discount and build your investment.
• Wellbeing support – including access to the Unmind mental wellbeing app and an Employee Assistance Programme offering confidential support and guidance.
• Colleague networks – fostering an inclusive environment where everyone can thrive.
• Cycle to work scheme – hire a bike and accessories, saving on taxes.
• Shopping discounts – on gym memberships, restaurants, holidays, and retail vouchers.

We offer flexible shift patterns, including early, late, and weekend shifts, to fit your availability.

Applicants will need to consent to a DBS and credit check due to the role’s nature.

Responsibilities

At Sainsbury’s Bank, we value work-life balance and aim to provide meaningful work. Our promise, “Bank by name, Sainsbury’s by nature,” reflects our commitment to delivering value, ease, and support to our customers. We are proud to be an equal opportunities employer, fostering a diverse and inclusive culture that reflects our communities. Working together and embracing diverse ideas helps us create the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, a trusted UK brand, we offer many opportunities for colleagues to reach their potential. Join us and be part of a bigger purpose, putting the customer at the heart of everything we do.

About the company

Sainsbury's offers online shopping for groceries, clothing, homewares, electricals, financial services, and more. We’re committed to helping everyone eat better.