Customer Service Advisor – Travel Money

Sainsbury's; Bury St Edmunds; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Travel Money Advisor, where you'll help customers kick off their holidays with exceptional service. You'll manage currency handling while building lasting relationships with clients. With a supportive team and comprehensive training, this role is perfect for those enthusiastic about helping others and detail-oriented. Enjoy competitive pay and a range of benefits, including shopping discounts and a pension scheme. Embrace a flexible work environment that values diversity and inclusion, making a real difference in your community.

Benefits

10% Discount Card

Generous Holiday Entitlement

Family Leave

Pension Scheme

Share Schemes

Wellbeing Support

Colleague Networks

Cycle to Work Scheme

Shopping Discounts

Qualifications

• Experience in finance or cash handling is ideal but not essential.
• Enthusiasm for helping people and comfort with large sums of money.

Responsibilities

• Handle currency and provide friendly service to customers.
• Build good relationships with customers to encourage repeat visits.

Skills

Customer Service

Attention to Detail

Cash Handling

Decision Making

Enthusiasm for Helping People

Job description

Help our customers' holidays get off to a fantastic start as one of our trusted Travel Money Advisors. Offering excellent service in our in-store Travel Money bureaus, you’ll be part of our Winning Team — where you can really make a difference.

You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and providing friendly service that encourages repeat visits.

Your main task will be handling currency, so attention to detail is essential. While you'll have a supportive team around you, you'll often run the bureau independently, so confidence in decision-making is important.

Previous experience in finance or cash handling is ideal, but not essential, as we provide comprehensive training. What matters most is your enthusiasm for helping people, keen eye for detail, and comfort working with large sums of money and figures.

In addition to a competitive pay rate, we offer a range of benefits:

• Discount card: 10% on most items in Sainsbury’s, Argos, and Habitat after 4 weeks, increasing to 15% at Sainsbury’s every pay day for five days, plus 15% at Argos on selected weekends.
• Generous holiday entitlement based on hours worked.
• Family leave: maternity and paternity leave.
• Pension scheme: Sainsbury’s matches contributions between 4-7%.
• Sainsbury’s share schemes: save from your pay to buy shares at discounted prices, with options to buy shares regularly.
• Wellbeing support: including free access to Unmind (mental wellbeing app) and Employee Assistance Programme for confidential support and guidance.
• Colleague networks promoting an inclusive environment.
• Cycle to work scheme: hire a bike and accessories, saving on tax and insurance.
• Shopping discounts: special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

We offer flexible shift patterns, including early, late, and weekend shifts, to suit your availability.

Successful candidates will need to consent to a DBS and credit check due to the role's nature.

Responsibilities

At Sainsbury’s Bank, we value work-life balance and aim to provide meaningful work. Our promise, “Bank by name, Sainsbury’s by nature,” reflects our commitment to offering value, ease, and support to our customers. We are proud to be an equal opportunity employer that champions diversity and inclusion, reflecting the communities we serve. Working together and embracing diverse ideas helps us deliver the best experience for our customers and colleagues. As part of the Sainsbury’s Group, one of the UK’s most trusted brands, we offer our colleagues numerous opportunities to grow and succeed. Join us and be part of something bigger—helping to create a customer-centric approach in everything we do.

About the company

Sainsbury's offers online shopping for groceries, clothing, homewares, electricals, financial services, and more. We’re dedicated to helping everyone eat better.