Customer Service Advisor/Trade Counter

TEAM Inc.; City of Westminster; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Full pension

25 days paid holiday

Bank holidays paid

Overtime pay

Job summary

TEAM Inc. is seeking a proactive Customer Service Advisor/Trade counter to join our dynamic team. You will manage customer orders, advise on materials, and assist in the warehouse when not at the counter.

The role requires strong customer service and sales experience, with excellent communication. A full UK driving licence is essential; forklift licence is a bonus and not mandatory. Shifts are Mon-Fri with overtime opportunities. £13.52/h base, £19.50/h overtime.

Qualifications

• Experience in customer service and sales.
• Ability to solve problems effectively and efficiently.
• Excellent verbal and written communication skills.

Responsibilities

• Manage customer orders and queries.
• Keep workspace tidy across trade counter, warehouse and office.
• Load/unload deliveries; move goods in warehouse.
• Process orders and handle payments.
• Advise customers on materials and use stock knowledge.
• Maintain stock lists and paperwork accurately.
• Promote and up-sell products.
• Ensure high levels of customer satisfaction.

Skills

Customer service

Sales experience

Problem-solving

Communication

Forklift licence

Full UK driving licence

Tools

Forklift licence

Job description

Our client is seeking a proactive, motivated and diligent Customer Service Advisor/Trade counter to join their dynamic and dedicated team. The successful Customer Service Advisor/Trade counter candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience. This position has amazing prospects for the right candidate. PLEASE NOTE - When not working on the Trade Counter, candidates will be required to work in the Warehouse. A Forklift/Counterbalance Licence is a bonus. Key responsibilities for the role of Customer Service Advisor/Trade counter:

• To manage customer orders and queries in an effective and efficient manner.
• To ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces.
• To load and unload deliveries by hand (with forklift, if candidate possesses relevant licences)
• To process orders and handle payments.
• To safely move goods to storage areas and around the warehouse facilities as required.
• To put orders together and organise deliveries.
• To advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client.
• To complete stock control paperwork or update computerised stock lists accurately and in a timely manner.
• To display thorough attention to detail and care within your work.
• Full UK driving license
• To have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers.
• To display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently.
• To demonstrate the ability to accept constructive criticism and work well under pressure.
• To possess excellent verbal and written communication skills.
• To be able to demonstrate physical skills like lifting, bending and carrying.
• To possess the ability to organise your time and workload.
• To be able to carry out basic tasks on a computer or hand-held device.
• Must have a full, clean UK Drivers Licence.
• A forklift (reach or counterbalance) is preferred, but not mandatory!
• To adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook.
• Shifts: Monday to Friday 7:30AM 5PM (with potential for overtime).
• Salary: £13.52 standard, £19.50 Overtime with added benefits Benefits include : Full pension sceme, 25 days paid holiday plus all bank holidays paid Call outs are paid up to £100 per call out