Customer Service Advisor – Student Accommodation

Student Roost; Friar's Gate; On-site; GBP 10,000 - 13,000; Part time

Job summary

Student Roost in Liverpool seeks a Customer Service Advisor to deliver an exceptional resident experience at Capital Gate. You will handle enquiries, resolve issues, take payments, and support daily operations during an average of 14 hours per week between 8am and 8pm.

With a Basic DBS check required as part of pre-employment checks, you will join a team focused on safety, community engagement, and outstanding customer service across the resident journey.

Qualifications

• Friendly, approachable person who can build relationships with residents.
• Confident in delivering excellent resident experience and resolving issues.
• Able to work in a team, learn quickly, and follow processes.
• Organised with good communication and record-keeping skills.
• Comfortable handling sales, payments, and maintaining accuracy.
• Calm under pressure during busy periods and resilient.
• Enthusiastic, with a willingness to learn and provide great service.
• Solution-focused and able to adapt on the spot.

Responsibilities

• Handle resident enquiries and resolve issues to maintain satisfaction.
• Take payments, process transactions, and keep accurate records.
• Support daily operations and contribute to a positive community.
• Learn and adapt to new systems and processes as needed.

Skills

People skills

Customer service

Team player

MS Office

Organised

Communication skills

Sales & payments

Resilience

Willing to learn

Problem solving

Tools

MS Office

Job description

Customer Service Advisor

Location: Capital Gate, Liverpool

Salary: £10,155.60 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours: Average of 14 hours per week (contracted to 728 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

Why Join Student Roost?

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

We encourage applicants from all backgrounds, including those with disabilities, and are committed to creating an inclusive recruitment process. We recognise that everyone’s needs are different, and we encourage candidates who may require reasonable adjustments during the recruitment process or in the role to get in touch with us to discuss their requirements.

If you are passionate about procurement, highly organised, and committed to working in an inclusive and forward-thinking environment, we’d love to hear from you!

Please note that as part of our safety-first culture, this role is subject to a Basic DBS check as part of our pre-employment checks.