Bilingual Spanish CSR – Remote/Hybrid Customer Support

Advancing People; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Career progression

Training provided

Job summary

Advancing People Multilingual Ltd is recruiting a Spanish Speaking Customer Service Advisor on a hybrid basis, with 2 days in Nottingham. You will handle inquiries from Spanish-speaking customers and support Italian markets via phone, live-chat and email.

Fluency in Spanish and solid customer service experience are essential. You will work in a team, maintain a positive attitude, and will receive full training and career progression opportunities.

Qualifications

• Fluent in Spanish with strong written and spoken skills.
• Proven customer service experience within a retail or business setting.
• Strong customer focus and professional approach.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.
• Good computer skills and familiarity with common software.

Responsibilities

• Deliver high quality customer service across channels.
• Assist with new customer enquiries and orders.
• Process orders received via telephone, fax, email or internet.
• Be proactive in customer retention and follow-up.

Skills

Spanish language

Customer service

Communication skills

Teamwork

Computer skills

Positive attitude

Customer focus

Job description

Advancing People Multilingual Ltd is recruiting a Spanish Speaking Customer Service Advisor on a hybrid basis, with 2 days in Nottingham. You will handle inquiries from Spanish-speaking customers and support Italian markets via phone, live-chat and email.

Fluency in Spanish and solid customer service experience are essential. You will work in a team, maintain a positive attitude, and will receive full training and career progression opportunities.