Customer Service Advisor / Scheduler

Careium; Blackburn; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Weekday pattern

Annual leave

Pension

Life Assurance

Training & development

Supportive team

Make a difference

Job summary

Careium is seeking a Customer Service Advisor / Scheduler in Blackburn to coordinate technician visits, support onboarding and liaise with Adult Social Care and care professionals, ensuring a seamless service from start to finish.

You will contribute to improving lives by delivering reliable TEC and telecare services across the UK, with a Monday–Friday 9:00am–5:00pm pattern and a competitive hourly rate.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisation and time-management abilities.
• Ability to multitask and prioritise workloads in a busy environment.
• Attention to detail and accuracy.
• Empathy and a customer-focused approach.
• Experience in scheduling, planning or coordination.

Responsibilities

• Coordinate technician visits for installations, repairs and collections.
• Update and manage technician diaries for efficiency.
• Assist onboarding of new customers and accounts setup.
• Handle customer enquiries by phone and email.
• Build relationships with Adult Social Care and stakeholders.
• Maintain accurate customer records and documentation.
• Collaborate across departments to ensure service delivery.
• Meet service levels and quality standards.
• Resolve customer issues promptly and professionally.

Skills

Communication skills

Organisational skills

Multitasking

Attention to detail

Empathy

Scheduling experience

Healthcare environment knowledge

KPI/SLA knowledge

Teamwork

Job description

£13.45 per hour | Monday to Friday, 9:00am - 5:00pm

Walker Business Park, Blackburn

Make a Real Difference Every Day

At Careium, we're passionate about helping people live independently, safely, and with confidence.

Supporting more than 250,000 people across the UK through innovative Technology Enabled Care (TEC), we provide life‑changing services including personal alarms, GPS devices, digital telecare solutions and 24/7 monitoring. Our technology gives people and their families greater peace of mind, and our people make that possible.

We're looking for a highly organised and customer‑focused Customer Service Advisor / Scheduler to join our friendly and supportive team in Blackburn.

The Role

This is a varied role combining customer service, administration and scheduling responsibilities.

You'll be responsible for coordinating technician appointments, supporting new customer onboarding, liaising with local authorities and care professionals, and ensuring our customers receive a seamless service from start to finish.

Every day is different, and your work will directly contribute to improving the lives of vulnerable people across our communities.

What You'll Be Doing

• Scheduling technician visits for installations, repairs and equipment collections


• Managing and updating technician diaries to maximise efficiency


• Supporting the onboarding of new customers and setting up accounts


• Handling customer enquiries via telephone and email


• Building positive relationships with Adult Social Care teams and other stakeholders


• Maintaining accurate customer records and documentation


• Working closely with colleagues across different departments to ensure excellent service delivery


• Meeting service levels, performance targets and quality standards


• Identifying and resolving customer issues quickly and professionally

What We're Looking For

• Excellent communication and interpersonal skills


• Strong organisational and time-management abilities


• Ability to multitask and prioritise workloads in a busy environment


• Good attention to detail and accuracy


• A positive, proactive and team-focused attitude


• Empathy, patience and a genuine desire to help others


• Experience within a scheduling, planning or coordination role


• Experience working within a healthcare, social care or service‑led environment


• Knowledge of KPI and SLA‑driven customer service operations

Why Join Careium?

At Careium, you'll be joining an organisation with a meaningful purpose and a culture built around supporting both our customers and our colleagues.

We offer:

• Competitive pay


• Monday to Friday working pattern


• Generous annual leave entitlement


• Pension scheme with up to 6% employer contribution


• Life Assurance (3x annual salary)


• Ongoing training and development opportunities


• Supportive and collaborative team environment


• The opportunity to make a genuine difference to people's lives every day

Our Values

Show Care | Act Smart | Be Heroes

These values guide everything we do, from the support we provide our customers to the way we work together as a team.