Customer Service Advisor: Relationship Builder & Upsell Pro

Sunbelt Rentals Careers; Dundee; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible rewards

Generous holiday

Life assurance

Retail discounts

Recognition awards

Company pension

Job summary

Sunbelt Rentals in Dundee is seeking a Customer Service Advisor to deliver best-in-class service, using product knowledge to maximise upselling opportunities and manage the full customer journey. You will communicate with customers by phone, email and via the website, taking ownership from enquiry to post-hire feedback.

The role suits individuals with a customer service background who want to see the impact of their work in a hands-on, operational environment with a generous rewards package and

Qualifications

• Proven experience in a Customer Service role.
• Experience handling inbound order/sales enquiries.
• Excellent communication and relationship-building skills.
• Good computer literacy with MS Office.

Responsibilities

• Handle customer enquiries via phone, email, and website requests.
• Manage orders from enquiry to post-hire feedback and own the customer journey.
• Identify upselling opportunities and promote Sunbelt Rentals products.
• Build and maintain relationships with regular customers.
• Work in a fast-paced, highly operational service-focused environment.

Skills

Customer service

Communication

Relationship building

Product knowledge

Team player

Initiative

MS Office

Tools

MS Office

Job description

Sunbelt Rentals in Dundee is seeking a Customer Service Advisor to deliver best-in-class service, using product knowledge to maximise upselling opportunities and manage the full customer journey. You will communicate with customers by phone, email and via the website, taking ownership from enquiry to post-hire feedback.

The role suits individuals with a customer service background who want to see the impact of their work in a hands-on, operational environment with a generous rewards package and