Customer Experience Advisor – Upsell & Support

Sunbelt Rentals UK & Ireland; Dundee; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland in Dundee is hiring a Customer Service Advisor to be the face of the business, delivering best-in-class service and building lasting relationships with customers.

You’ll handle inquiries by phone, email and website requests, guide customers through the order process from enquiry to post-hire feedback, and use product knowledge to identify upselling opportunities. This role suits hands-on, operational individuals in a busy service-focused environment.

Qualifications

• Experience in a customer service environment, preferably with industry experience.
• Strong ability to build relationships and deliver best-in-class service.
• Comfortable handling customer contacts via telephone, email, and website requests.

Responsibilities

• Deliver a best-in-class service using product knowledge to maximise upselling opportunities.
• Handle customer communications by telephone, email and website requests.
• Manage an order from enquiry to post-hire feedback, owning the customer journey.
• Build relationships with regular customers and provide a proactive service.
• Think on your feet and use initiative to ensure the best customer experience.

Job description

Sunbelt Rentals UK & Ireland in Dundee is hiring a Customer Service Advisor to be the face of the business, delivering best-in-class service and building lasting relationships with customers.

You’ll handle inquiries by phone, email and website requests, guide customers through the order process from enquiry to post-hire feedback, and use product knowledge to identify upselling opportunities. This role suits hands-on, operational individuals in a busy service-focused environment.