Customer Service Advisor - Public Services & Blue Badge

Confidential; Dudley; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

3 months+ tenure

Job summary

Confidential is seeking a Customer Service representative to be the first point of contact for customers via telephone and email. The role emphasizes delivering prompt, accurate, and professional responses while maintaining data protection standards and confidentiality.

You will resolve many enquiries at first contact and escalate more complex issues to relevant departments as required. The position involves handling Blue Badge enquiries, assisting with applications, and providing guidance on

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage a varied workload and prioritise tasks.
• Experience handling enquiries via telephone and digital channels.
• Experience using CRM or case management systems.

Responsibilities

• Act as first point of contact for customers via telephone and email.
• Deliver excellent customer service by responding promptly, accurately and professionally.
• Resolve enquiries at first point of contact where possible; escalate complex cases as needed.
• Maintain customer confidentiality and comply with GDPR and Data Protection requirements.
• Provide information on Blue Badge eligibility, applications, renewals, and appeals.
• Log and investigate reports; update records in CRM systems.
• Assist with completing application forms and submitting supporting documentation.
• Monitor progress and provide updates to customers.

Skills

Customer Focus

Effective Communication

Teamwork

Problem Solving

Attention to detail

Resilience

Accountability

Adaptability

Tools

Microsoft Office

Job description

Confidential is seeking a Customer Service representative to be the first point of contact for customers via telephone and email. The role emphasizes delivering prompt, accurate, and professional responses while maintaining data protection standards and confidentiality.

You will resolve many enquiries at first contact and escalate more complex issues to relevant departments as required. The position involves handling Blue Badge enquiries, assisting with applications, and providing guidance on