Blue Badge Admin & Customer Service Coordinator

Kirklees Metropolitan Council; Ryde; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual leave 32 days + public holidays

Local Government pension scheme

Ferry travel discount

Bus network discount

Cycle to work scheme

Staff parking permit

Gym/membership discounts

Discounts & benefits schemes

Job summary

Isle of Wight Council in Ryde is seeking a Clerical Assistant to join the Blue Badge Team. The role focuses on processing applications, maintaining records, and handling enquiries with a customer‑focussed and respectful approach.

You will work in a small, supportive team, balancing IT tasks with prioritisation under pressure to meet deadlines. Strong communication and organisational skills are essential.

Qualifications

• Excellent IT and organisational skills to process Blue Badge applications.
• Strong customer focus with ability to respond to inquiries promptly.
• Ability to communicate sensitively with people with diverse disabilities and circumstances.

Responsibilities

• Process Blue Badge applications in line with national guidance and local procedures.
• Review supporting evidence and assess applications against scheme criteria.
• Respond to customer enquiries by telephone, email and written correspondence.
• Maintain accurate records and update information on the Blue Badge database.
• Liaise with applicants, healthcare professionals and other stakeholders.
• Assist with the prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure smooth Blue Badge service operations.

Skills

Administrative skills

Customer service

IT skills

Organisational skills

Communication skills

Tools

Blue Badge database

Job description

Isle of Wight Council in Ryde is seeking a Clerical Assistant to join the Blue Badge Team. The role focuses on processing applications, maintaining records, and handling enquiries with a customer‑focussed and respectful approach.

You will work in a small, supportive team, balancing IT tasks with prioritisation under pressure to meet deadlines. Strong communication and organisational skills are essential.