Customer Service Advisor - Public Safety & Security

Confidential; Fareham; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Red Snapper Recruitment Group is recruiting a Customer Service Advisor for a busy organisation based in Fareham. You will be the first point of contact for the public, handling enquiries and delivering a professional customer experience.

Key duties include answering calls and emails, providing accurate information, resolving issues, processing payments securely, and maintaining records across IT systems.

Qualifications

• Previous experience in customer service or call handling
• Excellent telephone communication and interpersonal skills
• Experience dealing with sensitive or complex customer enquiries
• Strong administrative and data entry skills with attention to detail
• Ability to work across multiple computer systems
• Experience maintaining accurate records and managing customer information
• Ability to work independently and use initiative
• Strong organisational and problem-solving skills

Responsibilities

• Act as the first point of contact for incoming telephone calls and email enquiries
• Provide accurate advice, guidance, and information relating to a range of services and applications
• Resolve customer queries at the first point of contact wherever possible
• Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately
• Process customer payments securely via debit and credit card transactions
• Maintain accurate records across multiple IT systems and databases
• Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution
• Support colleagues within the team and provide assistance during periods of high demand
• Handle sensitive information with professionalism, discretion, and confidentiality
• Deliver consistently high standards of customer service while managing customer expectations effectively

Skills

Customer service

Telephone communication

Data entry

Multi-system work

Problem solving

Organisational skills

Empathy

Communication skills

Education

GCSE English and Maths

Job description

The Red Snapper Recruitment Group is recruiting a Customer Service Advisor for a busy organisation based in Fareham. You will be the first point of contact for the public, handling enquiries and delivering a professional customer experience.

Key duties include answering calls and emails, providing accurate information, resolving issues, processing payments securely, and maintaining records across IT systems.