Customer Care Specialist - First-Contact & Resolution

Red Snapper Recruitment Limited; Fareham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Red Snapper Recruitment Limited is currently recruiting a Customer Service Advisor for a busy public-facing role in Fareham, Hampshire. You will be the first point of contact for members of the public and partner agencies, handling enquiries and delivering a professional customer experience in a fast-paced environment.

We are looking for someone with prior customer service or call-centre experience, excellent telephone skills, and attention to detail.

Qualifications

• Experience in customer service, contact centre or call handling environments.
• Excellent telephone communication and interpersonal skills.
• Experience handling challenging or sensitive inquiries.
• Strong administration and data entry skills with attention to detail.

Responsibilities

• Act as first point of contact for calls and emails.
• Provide accurate advice on services and applications.
• Resolve queries at first point of contact when possible.
• Escalate complex inquiries to specialists and document details.
• Process customer payments securely.
• Maintain records across IT systems and databases.
• Support team during high demand and handle sensitive information.
• Deliver high standards of customer service and manage expectations.

Skills

Customer service experience

Telephone communication

Problem-solving

Attention to detail

Multi-system navigation

Education

GCSEs including English and Maths

Tools

CRM systems

Job description

Red Snapper Recruitment Limited is currently recruiting a Customer Service Advisor for a busy public-facing role in Fareham, Hampshire. You will be the first point of contact for members of the public and partner agencies, handling enquiries and delivering a professional customer experience in a fast-paced environment.

We are looking for someone with prior customer service or call-centre experience, excellent telephone skills, and attention to detail.