Customer Service Advisor

Confidential; Fareham; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Red Snapper Recruitment Group is recruiting a Customer Service Advisor for a busy organisation based in Fareham. You will be the first point of contact for the public, handling enquiries and delivering a professional customer experience.

Key duties include answering calls and emails, providing accurate information, resolving issues, processing payments securely, and maintaining records across IT systems.

Qualifications

• Previous experience in customer service or call handling
• Excellent telephone communication and interpersonal skills
• Experience dealing with sensitive or complex customer enquiries
• Strong administrative and data entry skills with attention to detail
• Ability to work across multiple computer systems
• Experience maintaining accurate records and managing customer information
• Ability to work independently and use initiative
• Strong organisational and problem-solving skills

Responsibilities

• Act as the first point of contact for incoming telephone calls and email enquiries
• Provide accurate advice, guidance, and information relating to a range of services and applications
• Resolve customer queries at the first point of contact wherever possible
• Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately
• Process customer payments securely via debit and credit card transactions
• Maintain accurate records across multiple IT systems and databases
• Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution
• Support colleagues within the team and provide assistance during periods of high demand
• Handle sensitive information with professionalism, discretion, and confidentiality
• Deliver consistently high standards of customer service while managing customer expectations effectively

Skills

Customer service

Telephone communication

Data entry

Multi-system work

Problem solving

Organisational skills

Empathy

Communication skills

Education

GCSE English and Maths

Job description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Customer Service Advisor
Location: Fareham, Hampshire
Contract: Full-Time, Contract (6 Months)
Pay Rate: 14.10 per hour

Join a Professional Customer Service Team

We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment.
As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience.

Key Responsibilities

• - Act as the first point of contact for incoming telephone calls and email enquiries.
• - Provide accurate advice, guidance, and information relating to a range of services and applications.
• - Resolve customer queries at the first point of contact wherever possible.
• - Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately.
• - Process customer payments securely via debit and credit card transactions.
• - Maintain accurate records across multiple IT systems and databases.
• - Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution.
• - Support colleagues within the team and provide assistance during periods of high demand.
• - Handle sensitive information with professionalism, discretion, and confidentiality.
• - Deliver consistently high standards of customer service while managing customer expectations effectively.

What We're Looking For

Essential Skills and Experience

• - Previous experience working within a customer service, contact centre, administration, or call handling environment.
• - Excellent telephone communication and interpersonal skills.
• - Experience dealing with challenging, sensitive, or complex customer enquiries.
• - Strong administrative and data entry skills with excellent attention to detail.
• - Ability to work confidently across multiple computer systems simultaneously.
• - Experience maintaining accurate records and managing customer information.
• - Ability to work independently and use initiative when resolving issues.
• - Strong organisational and problem-solving skills.

Qualifications

• - GCSEs (or equivalent) including English and Maths, or relevant work experience demonstrating a comparable level of competency.

Personal Qualities

• - Has excellent communication and listening skills.
• - Demonstrates empathy, professionalism, and patience.
• - Takes ownership of customer enquiries and follows them through to resolution.
• - Works collaboratively within a team environment.
• - Remains calm and professional under pressure.
• - Is committed to delivering exceptional customer service.

Referral Scheme

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a 'Refer A Friend' bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

The Red Snapper Recruitment Group is an equal opportunities employer.