Customer Service Advisor (Product Support)

Northampton Business Directory; Kettering; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a Customer Services Advisor to join their team at the Head Office. In this role, you will be responsible for managing warranty claims, providing exceptional customer service, and resolving complex inquiries. With a competitive salary and a discretionary bonus scheme, this position offers the opportunity to work within a friendly team while enjoying benefits like generous holiday allowance and on-the-job training. If you are passionate about customer service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Bonus

Pension Scheme

Paid Lunch Break

Generous Staff Discount

29 Days Holiday

Free On-site Car Parking

Personal Use of Equipment

On the Job Training

Friendly Team Environment

Qualifications

• 12 months experience in a customer service office-based environment.
• Ability to communicate technical information effectively.

Responsibilities

• Oversee customer warranty claims and equipment servicing.
• Provide top-tier customer service, ensuring all queries are handled efficiently.

Skills

Customer Service Experience

Communication Skills

Technical Information Communication

Attention to Detail

Computer Literacy (Excel, Word, Outlook)

Interpersonal Skills

Ability to Work Under Pressure

Job description

Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

What we are also offering the Customer Service Advisor…

• Bonus.


• Pension scheme.


• 37.5 hours per week – but get paid for 40! Enjoy a full paid 30-minute lunch break each day.


• Generous staff discount (following probation).


• 29 days holiday per year (including bank holidays).


• Free on-site car parking.


• Personal use of in-store equipment after hours.


• On the job training.


• Working within a small friendly team.

The duties of a Customer Service Advisor at Fitness Superstore are…

• Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.


• Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.


• Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.


• Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.


• Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.


• Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.


• Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.


• Working 37.5 hours per week Monday to Friday - 09:00 – 17:00. However, there will be occasional weekend work.

The successful Customer Service Advisor will have…

• Have at least 12 months experience within a customer service office-based environment.


• Ability to communicate technical information effectively.


• A passion for the gym and fitness an advantage but not a requirement

• Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.


• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.


• The ability to be a team player.


• Excellent attention to detail.


• Computer literate skills including Excel, Word, and Outlook.


• Strong interpersonal skills, adaptability and flexibility when required.