Customer Service Advisor - Payment Support Part Time PM only

BT Group; Sheffield; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

Product discounts (EE/BT)

Career development

Season Ticket Travel Loan

Volunteer days

Private healthcare

Dental

Job summary

BT Group in Sheffield is hiring for a Payment Support role. You will talk with customers over the phone to help with paying bills and setting up payments, with training provided if needed.

The role emphasises problem solving, calm communication, and ownership, with flexibility including occasional home working. The package includes a salary of £26,116 per year FTE, plus incentives and benefits, private healthcare options, and travel support.

Job description

Req ID: 63738Posting Start Date: 19/10/2026Posting End Date:Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR Sheffield EndeavourAdvertised Salary: £26,116.00 FTEWhy this job mattersAre you someone who likes solving problems? Maybe you like having indepth conversations? If so, you have transferrable skills to succeed in a Payment Support role with Plusnet.Why not use your skills to make a difference and join our Payment Support Team in Sheffield . You’ll be talking over the phone to customers who need support paying their bills and setting up payments. Having open and honest conversation and taking ownship is essential. You’ll be there for the customer supporting them all the way.You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.What’s in it for you?A great starting salary of £26,116.00 FTE, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.Volunteering days, so you can give back to your local community.Optional Private Healthcare and Dental, to protect you and your family.On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?