Customer Service Advisor - Payment Support Part Time PM only

Ee; Sheffield; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

Discounts (EE/BT)

Job summary

Plusnet in Sheffield is hiring for a Payment Support role. You will speak with customers by phone to assist with bill payments and payment setups, aiming to deliver calm, helpful support and build strong relationships.

No prior specific experience is required; training will be provided. The role supports flexible scheduling and occasional home working, with a focus on customer care and teamwork.

Qualifications

• Strong communication and listening skills for customer support.
• Ability to stay calm and helpful when handling inquiries.
• Willingness to learn and adapt to processes.

Responsibilities

• Talk to customers by phone to help with paying bills and setting up payments.
• Provide high-quality support and build lasting customer relationships.
• Be flexible with shifts and contribute to a positive team culture.

Skills

Customer service

Problem solving

Communication

Relationship building

Education

Job description

Why this job matters

Are you someone who likes solving problems? Maybe you like having indepth conversations? If so, you have transferrable skills to succeed in a Payment Support role with Plusnet.

Why not use your skills to make a difference and join our Payment Support Team in Sheffield. You'll be talking over the phone to customers who need support paying their bills and setting up payments. Having open and honest conversation and taking ownship is essential. You'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of £26,116.00 FTE, plus incentives and bonuses.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Available Shift Patterns:

• 25hrs
• PM only
• Mon: 14:40 - 20:00
• Tue: 14:40 - 20:00
• Wed: 14:40 - 20:00
• Thu: 14:40 - 20:00
• Fri: 14:40 - 20:00
• Sat: Day Off
• Sun: Day Off