Customer Service Advisor

TieTalent; Darlington; Hybrid; GBP 25,087 - 25,684; Full time

Benefits offered by this job

Starting salary of £25,087 rising to £25,684

Online GP access 24/7 for you and family

Market-leading paid carer’s leave

Equalized maternity, paternity, adoption leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

A leading talent recruitment platform in Darlington is seeking a Customer Service Advisor to support customers during challenging times. You will assist with payments and deliver exceptional service. Ideal candidates should possess resilience and strong communication skills. Competitive salary and opportunities for career growth are offered in a supportive work environment.

Qualifications

• Ability to provide excellent customer service and support.
• Experience handling billing queries and payment issues.
• Strong interpersonal skills and empathy.

Responsibilities

• Support customers during challenging times with empathy.
• Assist with billing queries and payment support.
• Deliver a personal service in every interaction.

Skills

Customer service skills

Resilience

Communication

Job description

Overview

Join to apply for the Customer Service Advisor role at TieTalent.

Where: Darlington

Employment type: Full-time, Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, with no late evening shifts and only one weekend in three.

Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have transferable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments, or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. We offer the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Starting salary of £25,087 rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks for carers to support colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave; 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products including Mobile and Broadband
• Support in carving your own career path; we’re committed to developing our people
• Season Ticket Travel Loan to help cover travel costs upfront
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Seniorit y level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet