Customer Advisor

Dev; Doncaster; On-site; GBP 18,459 - 22,562; Full time

Benefits offered by this job

Great starting salary of £20,511

Flexible working routine

Discounts on EE & BT products

Volunteering days

Optional Private Healthcare

Pension scheme

25 days holiday

Job summary

A leading telecommunications company in Doncaster is looking for a passionate Customer Service Advisor to join their team. You will provide excellent support to mobile and broadband customers, helping with various inquiries and ensuring a personal touch in every interaction. The role offers a competitive starting salary, training opportunities through the Aspire program, and a diverse workplace that celebrates inclusivity. Don’t miss the chance to be part of a supportive family environment with plenty of growth potential.

Qualifications

• Enthusiasm for providing excellent customer service.
• Ability to support customers with billing and technical queries.
• Willingness to engage in continuous training and development.

Responsibilities

• Assist customers with mobile and broadband inquiries.
• Ensure customers receive exceptional and personal service.
• Engage in career development and training programs offered.

Skills

Customer service

Communication

Problem-solving

Job description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Job Description

Where: Doncaster Contact Centre

Full time: Permanent

Hourly rate: £10.52

Start Date:

06/02/23

The Role

Are you someone with enthusiasm and belief in providing excellent customer service?

If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you’re the expert that our customers love talking to.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £20,511, plus incentives throughout the year
• Our Smart working model which supports you to create a flexible working routine that works for you
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds pounds every year
• Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Optional Pension scheme to protect your future
• Critical Illness cover
• Discounts off attractions for the family all year round

The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!