Customer Service Advisor

BT Group; Merthyr Tydfil; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on BT products

Career Development

Volunteering Days

Private Healthcare

Job summary

EE in Merthyr Tydfil is hiring a Customer Service Advisor to engage with customers by phone, offering support and solutions. You will be the friendly voice, listen actively, and guide customers through their needs with empathy.

Training is provided to confidently discuss products and services, with a focus on delivering excellent service. The role offers a structured schedule Monday to Sunday with regular shift patterns, a starting salary of £26,116 rising to £26,738 after eight months, and an

Qualifications

• Experience in a customer service role is preferred.
• Ability to listen carefully and respond with empathy.
• Strong communication skills and a friendly demeanor.

Responsibilities

• Handle customer inquiries via phone with a calm and helpful approach.
• Provide guidance, information and solutions to customer needs.
• Build rapport and maintain positive relationships to improve satisfaction.

Skills

Customer service

Active listening

Communication

Empathy

Job description

Job DescriptionCustomer Service AdvisorReq ID: 63447Posting Start Date: 07/10/2026Posting End Date:Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR-Merthyr Tydfil-EE ContactAdvertised Salary: £26,116.00##EE Merthyr Tydfil Contact Centre - 37.5 Hours per weekShift pattern: Monday - OFF Tuesday - 8:00AM - 5:00PM Wednesday - 8:00AM - 5:00PM Thursday - 8:00AM - 5:00PM Friday - 8:00AM - 5:00PM Saturday - 9:00AM - 3:00PM Sunday - OFF##Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme• Online GP: Access to a private GP 24/7 for you and your immediate family• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.• Huge Discounts: Save on EE & BT products, including mobile and broadband.• Career Development: Ongoing support to help you grow your skills and develop• Volunteering Days: Paid time off to give back to your local community.• Optional Private Healthcare and Dental: Protection for you and your family.Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?