Customer Service advisor - Part time

Pertemps; Datchet; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A professional recruitment agency is looking for multiple part-time Customer Service Advisors in the Datchet area. The role involves handling customer enquiries, managing interactions, and providing efficient solutions. With a hybrid work model, candidates will enjoy flexible hours, supporting customer issues primarily through calls and CRM systems. Required skills include previous customer service experience and strong communication skills. This role provides a supportive training period to help new hires excel.

Qualifications

• Previous experience in a Customer Service position is essential.
• Knowledge of CRM systems is required.
• Must be self-motivated, passionate, and enthusiastic.

Responsibilities

• Support customer enquiries via telephone and CRM systems.
• Manage all direct customer interactions effectively.
• Handle general and order-specific inquiries.

Skills

Customer Service experience

CRM systems knowledge

Verbal communication skills

Time management

IT skills

Self-motivated

Job description

This role is part time hours.

This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be buses running from Slough Train station.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer issues.

Salary – £26k – Pro rate based on hours

Hybrid – 1 day per week in the office – 2 maximum

4 Weeks onsite training to start with

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalateto the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management

Please apply or email [e-mail] more info