Customer Service Advisor – Parcels & Delivery Support

DPD Group UK; Hinckley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary

Free onsite car parking

Health Kiosks

Discounted shopping from 100’s of RETL

Milestone Days off

Free eye tests and glasses support

Birthday off

Job summary

DPD Group in Hinckley, United Kingdom, is seeking an enthusiastic customer service professional to support parcel collections and deliveries. You will work with Drivers and Operations Managers to identify issues, solve problems proactively, and take ownership of resolutions.

The role focuses on delivery status queries, POD provision, missing parcels investigations, and promoting DPD’s products and services.

Qualifications

• proven and demonstrable experience of working in a fast paced customer service environment.
• strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
• polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
• You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
• You’ll also be focussed on; Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD); Carrying out thorough investigations for missing parcels and resolving delivery disputes; Promoting company products and services to new and existing customers.

Skills

Customer service experience

Strong communication skills

Telephone manner

Rapport building

Polite and professional

Administration skills

Microsoft Office

Self-motivation

Problem solving

Company values integrity

Job description

DPD Group in Hinckley, United Kingdom, is seeking an enthusiastic customer service professional to support parcel collections and deliveries. You will work with Drivers and Operations Managers to identify issues, solve problems proactively, and take ownership of resolutions.

The role focuses on delivery status queries, POD provision, missing parcels investigations, and promoting DPD’s products and services.