Customer Service Advisor (On-site)

Anglian Home Improvements; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Service Advisor in Norwich, where you will be part of a dynamic team focused on delivering exceptional customer experiences. This role involves engaging with customers, solving their issues, and providing product information in a vibrant environment. Enjoy competitive benefits, including generous holiday allowance and well-being perks.

Benefits

31 days holiday, increasing to 33 days after 2 years

Well-being benefits including birthday off and discounted gym memberships

Frequent internal incentives and rewards

Paid time off to volunteer

Various discounts and freebies

Qualifications

• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.

Responsibilities

• Engage with customers via phone, email, and live chat.
• Analyze customer concerns and proactively identify solutions.
• Collaborate with colleagues to achieve service excellence.

Skills

Communication

Problem Solving

Organizational Skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Advisor (On-site), Norwich

-

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

2eb0fecb346d

Job Views:

27

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 years’ service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor, and online fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together,” we are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act, creating an inclusive working environment and culture for our employees.