Customer Service Advisor

Flagship Group; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in the customer service sector is seeking a Customer Service Advisor to enhance their team in Norwich. The successful candidate will provide exceptional service to customers, manage inquiries efficiently, and ensure all interactions comply with standards. If you possess experience in customer service, strong communication skills, and a drive for excellence, we encourage you to apply. This is a great opportunity to work in a supportive environment, making a real difference to customer satisfaction.

Qualifications

• Proven experience in a phone-based customer service role.
• Excellent verbal and written communication skills.
• Educated to GCSE level (desirable).

Responsibilities

• Provide excellent service to customers, resolving queries at the first point of contact.
• Log details of all calls for new and existing jobs accurately.
• Adhere to call answering targets and GDPR procedures.

Skills

Customer Service

Problem-Solving

Communication

Empathy

Education

NVQ in Customer Service

GCSE level

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We are pleased to share an opportunity to join our team as a Customer Service Advisor!

Key Responsibilities:

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For:

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!

Working Hours: Monday - Friday 8am - 5pm, with an unpaid 1 hour lunch.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.