Customer Service Advisor

World Fuel Services; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

World Fuel Services is seeking a Customer Service Advisor to join their Watson Team in Norwich. The role is vital for ensuring customer satisfaction, delivering exceptional service, and handling inquiries related to orders and complaints. The ideal candidate will have experience in a customer service environment and exhibit strong communication skills.

Qualifications

• Experience in a customer service role within a fast-paced environment is essential.
• Strong written and oral communication skills.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Resolve customer complaints promptly and according to company standards.
• Confirm order status with customers and handle inquiries related to orders.
• Process customer orders during busy periods.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Data Entry Skills

Tools

Microsoft Office

Job description

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At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

The Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team responsible for delivering an exceptional customer experience to customers in the UK.

Reporting to the customer service team leader, the Customer Service Advisor plays a key role in ensuring customer satisfaction and efficient service delivery.

KEY RESPONSIBILITIES:

• Compliance with Data Protection Act & GDPR
• Compliance with company policies & procedures
• Resolving customer complaints promptly and according to company standards
• Confirming order status with customers
• Advising customers on non-delivery specifics
• Handling customer inquiries related to orders and deliveries
• Taking inbound calls from customers
• Liaising with Sales Advisors, Business Account Managers, internal departments, and suppliers
• Processing customer orders during busy periods
• Updating customer account details

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

• Experience in a customer service role within a fast-paced office or contact center environment is essential
• A desire to develop a career in customer service
• Telephone-based customer service experience is desirable
• Excellent customer service skills are essential
• Strong written and oral communication skills are essential
• Interpersonal skills are crucial
• A collaborative approach is necessary
• Attention to detail and the ability to work methodically are essential
• Proficiency in Microsoft Office (Word, Excel, Email, Web) is essential
• Strong data entry skills with high accuracy are required

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