Customer Service Advisor – Office Based (Waste)

Biffa Group; Barlborough; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Bank holidays

Pension

Medical and dental

Cycle to work

Discounts

On-site parking

Training and progression

Job summary

Biffa Group in Barlborough is seeking a Customer Service Representative to join our dedicated contact centre. You will help customers with queries and deliver resolutions while providing excellent service in a friendly, fast-paced environment.

The role requires strong communication, attention to detail, a positive attitude and the ability to stay calm under pressure. Experience is welcome; training includes a four-week induction and Microsoft Office knowledge is helpful but not essential.

Qualifications

• Excellent communication skills and a passion for helping customers.
• Attention to detail with a positive attitude.
• Ability to stay calm under pressure and handle queries effectively.
• Experience in customer service preferred; training provided.

Responsibilities

• Assist customers with queries and provide resolutions.
• Deliver excellent customer service in a busy contact centre.
• Work as part of a dedicated team to ensure customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Positive attitude

MS Office

Tools

Microsoft Office

Job description

Biffa Group in Barlborough is seeking a Customer Service Representative to join our dedicated contact centre. You will help customers with queries and deliver resolutions while providing excellent service in a friendly, fast-paced environment.

The role requires strong communication, attention to detail, a positive attitude and the ability to stay calm under pressure. Experience is welcome; training includes a four-week induction and Microsoft Office knowledge is helpful but not essential.