Customer Service Advisor - Nights

Robert Walters UK; Warrington; On-site; GBP 26,000; Full time

Job summary

A leading company in Warrington is seeking a Customer Service Advisor for a full-time, office-based role. The position offers a competitive salary of £25,896 plus bonuses, with opportunities for career progression and comprehensive training. Candidates should possess strong communication skills and a passion for helping customers. This is an excellent opportunity to join a supportive team focused on delivering exceptional service.

Benefits

Pension scheme

Retail discounts

Full training provided

Qualifications

• Great communication skills – written and verbal.
• Ability to stay cool under pressure and juggle multiple tasks.
• Proactive, problem-solving mindset.

Responsibilities

• Handle a variety of inbound customer queries via live chat, telephone, and email.
• Update and maintain customer information.
• Investigate and resolve account-related issues.

Skills

Communication skills

Problem-solving

Ability to multitask

Job description

Customer Service Advisor - NightsLocation: Warrington (Fully Office-Based)Salary: £26,672 + Bonus OpportunitiesFull-Time | 4 days on, 4 days off (9pm-7am) | Permanent ContractEvening and night shift patterns available based on preference

Are you ready to build a rewarding career in a company that truly values its people? We’re looking for passionate, customer-focused individuals to join our thriving team in Warrington as a Customer Service Advisor.

This is more than just a job – it’s a chance to grow, learn, and make a real difference every day.

Why You’ll Love This Role:

Competitive Salary – £25,896 per year, with bonus potential
Career Progression – Exposure across multiple departments
Full Training Provided – Learn and grow in a supportive environment
Benefits That Work for You – Pension scheme, retail discounts, and more
Collaborative Culture – Join a friendly, energetic team that’s passionate about great service

What You’ll Be Doing:

In this fast-paced, customer-focused role, you’ll handle a variety of inbound customer queries via live chat, telephone, and email. You’ll play a key role in delivering clear, friendly, and efficient support – ensuring every customer has a positive experience.

Your responsibilities will include:

Responding to queries about online accounts

Updating and maintaining customer information

Investigating and resolving account-related issues

Working with other departments to find fast, effective solutions

Escalating concerns where necessary – and making sure they’re handled the right way

What You’ll Bring to the Team:

You don’t need to be a call centre expert – if you’ve got the right attitude and passion for helping people, we’ll give you the tools to succeed. Ideally, you’ll have:

️ Great communication skills – written and verbal
️ The ability to stay cool under pressure and juggle multiple tasks
️ A proactive, problem-solving mindset
️ Previous experience in a customer-facing role
️ Eagerness to learn and grow in a fast-moving industry

What Makes Us Different:

Our client is a forward-thinking organisation that believes happy teams create happy customers. They invest in their people and foster a culture of support, progression, and continual improvement. When you join, you’ll be part of a company that listens to your ideas, values your input, and celebrates your success.

Apply Now:

If you're ready to take your customer service career to the next level, we want to hear from you!
This is your chance to join a company where your skills matter – and where every day brings new opportunities.

Apply today through Robert Walters Operations Limited.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,896 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £25,896 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

FULL_TIME

Job Reference: RIZRNC-DF9FE3E4

Date posted: 21 May 2025

Consultant: Georgia Prescott

northern-west business-support/customer-service 2025-05-21 2025-07-20 call-centre-and-customer-service Warrington Cheshire GB WA3 7PQ GBP 25896 25896 25896 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true