Customer Service Advisor - ARC

Johnson Controls; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading brand in a secure and growing industry as a Customer Service Advisor in Manchester. This entry-level role offers a dynamic environment where you'll be the first point of contact for customers, handling account queries and providing technical support. With a rotating shift pattern, you'll enjoy comprehensive training and career progression opportunities. The company emphasizes a supportive team atmosphere and a strong focus on safety through their Zero Harm policy. If you're proactive, customer-focused, and eager to learn, this is a fantastic opportunity to build a rewarding future.

Benefits

Comprehensive benefits package

Paid annual leave

Outstanding product and on-the-job training

Supportive and collaborative team environment

Career progression opportunities

Zero Harm safety policy

Access to business resource groups

Qualifications

• Customer-focused with a proactive attitude and strong ambition.
• Excellent telephone manner and attention to detail are essential.

Responsibilities

• Handle live alerts from customers’ security and fire systems.
• Manage customer service calls and provide operational advice.
• Input accurate information into computer systems.

Skills

Customer-focused mindset

Proactive attitude

Excellent telephone manner

Strong attention to detail

Fluent spoken and written English

IT literacy

Education

Previous experience in a contact centre

Tools

Computer systems

Job description

Customer Service Advisor – Salford Quays

What You Will Do
Please note this role requires a rotating shift pattern of 2 days/2 nights/4 days off. Based in our Customer Monitoring Centre at Salford Quays, Manchester, you’ll be the first point of contact for our customers. Whether it’s handling account queries, providing technical support, or responding to live monitoring needs, you’ll build strong relationships and take full ownership of every enquiry. Working as part of an expert team, you’ll receive continuous training, cross-skilling opportunities, and career progression support, enabling you to build a rewarding future with a leading brand in a secure and growing industry.

What We Offer

• Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program
• Paid annual leave
• Outstanding product and on-the-job training with extensive resources
• A supportive and collaborative team environment
• Career progression opportunities through various pathways
• A strong focus on safety through our Zero Harm policy
• Access to our business resource groups

How You Will Do It

• Follow a rotating shift pattern: 2 days (7 am–7 pm), 2 nights (7 pm–7 am), followed by 4 days off
• Handle live alerts from customers’ security and fire systems
• Liaise with Police and Fire Control when necessary
• Manage customer service calls, ensuring adherence to company procedures
• Provide operational advice to customers regarding their security systems
• Schedule engineer visits and coordinate with customers and engineers on appointments
• Input accurate information into computer systems
• Attend all required company training sessions
• Maintain customer confidentiality at all times

What We’re Looking For

• A customer-focused mindset with a proactive attitude
• Alignment with our company values
• Strong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee development
• Excellent telephone manner and strong attention to detail
• Fluent spoken and written English, with IT literacy

Preferred

• Previous experience in a contact centre or customer service environment

Join us in delivering exceptional service and making a real impact in a growing industry!

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Industrial Machinery Manufacturing