Customer Service Advisor

Verastar; Sale; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to enhance customer satisfaction. In this role, you will be the first point of contact for customers, ensuring their needs are met with empathy and efficiency. You'll manage inquiries, maintain relationships with sales teams, and contribute to process improvements. Enjoy a supportive work environment with a hybrid model, generous leave, and various perks aimed at promoting well-being and professional growth. Join a company that values your contributions and helps you thrive in your career.

Benefits

Performance-related bonus

Annual leave increasing with service

Birthday off

Additional holiday purchase options

Access to LinkedIn Learning

Discounts at retailers

Onsite café and bar

Comprehensive well-being support

Paid volunteering day

Cycle to work loans

Qualifications

• Experience in customer service roles with a focus on problem-solving.
• Ability to communicate effectively with customers and colleagues.

Responsibilities

• Manage customer inquiries and provide first-class service.
• Contribute to improving customer experience processes.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Job description

Join to apply for the Customer Service Advisor role at Verastar

Join to apply for the Customer Service Advisor role at Verastar

We’re looking for an experienced Customer Services Advisor to join our team, you’ll be the first point of contact for our existing customers who take card payments / merchant services with us. You will deal with their enquiries and provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first-time round solution.

We are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.

This role will also include but not be limited to:

• Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout
• Actively contributing to improving the Customer Experience team processes and procedures
• Maintaining a close and supportive relationship with our sales teams
  
  

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Up to 10% performance related bonus per annum
• 25 days of annual leave, rising to 28 days with length of service.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Continuous learning and development with access to LinkedIn Learning.
• Generous discounts at numerous high street and online retailers.
• Onsite café and bar for post-work drinks, quiz nights, and social gatherings.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
• Paid volunteering day as part of our charity fundraising and volunteering activities.
• Cycle to work and travel loans for people wanting a greener commute.
• Pension contributions and life assurance coverage.
  
  

Location: Based in our sale office, South Manchester

Hours: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays

Hybrid working model: The choice to work remotely for three days

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

What Happens Next

If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

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