Customer Service Advisor - Motor Trade

TN United Kingdom; Chippenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Service Advisor to join their team on a full-time, permanent basis. In this role, you will handle customer inquiries via phone and email, ensuring their service needs are met with professionalism and expertise. You'll be responsible for qualifying service requests, completing job cards, and advising customers on the product range. This position offers a fantastic opportunity to grow within a reputable organization, where your communication skills and customer service abilities will shine.

Qualifications

• Strong communication skills to manage customer inquiries effectively.
• Ability to diagnose service needs accurately.

Responsibilities

• Manage telephone and email inquiries for the dealership.
• Advise customers on product range and service needs.

Skills

Excellent written communication skills

Excellent verbal communication skills

Full Driving License

Job description

Social network you want to login/join with:

Client:

Brook Street

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c3aed28c66ed

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Description

Brook Street is working with a well-established client that is seeking to hire a Service Advisor on a full-time, permanent basis.

• Manage telephone/email enquiries for the dealership.
• Qualify service needs and diagnostics.
• Complete job cards including descriptions of faults.
• Advise on product range.

Knowledge, skills, abilities, and experience:

Full Driving License

Excellent written and verbal communication skills