CUPRA Service Advisor

Listers Group; Worcester; On-site; GBP 25,000 - 37,000; Full time

Job summary

A leading automotive retailer is seeking a Service Advisor for their CUPRA Dealership in Worcester. The role involves managing customer interactions, ensuring satisfaction, and coordinating with various departments. The position offers a competitive salary with OTE up to £37,000 and numerous benefits, including holidays and a pension scheme.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Qualifications

• Experience in customer service roles preferred.
• Ability to meet targets related to customer satisfaction and sales.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Greeting customers and providing seamless service.
• Updating customers on vehicle progress.

Skills

Customer Service

Organisational Skills

Tools

Dealer Management Systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our CUPRA Dealership in Worcester. The working hours are Monday to Friday, 08:00 - 18:00, with Saturdays on a rota basis.

We offer an excellent basic salary with OTE up to £37,000 plus benefits.

You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, meet and exceed targets, and upsell our full range of services.

Role And Responsibilities

• Booking customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
• Greeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
• Updating customers on vehicle progress, authorising additional work, and making follow-up calls.
• Liaising with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About You

• You have a passion for delivering excellent customer service and can quickly establish rapport with customers.
• You are well-presented, motivated, and eager to succeed.
• Previous experience in a customer service role, ideally meeting targets related to customer satisfaction and sales, is preferred.
• Good organisational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Motor trade, automotive, or car dealership experience is preferred but not mandatory, as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' growth and aspirations, making this a great place to build a career in the motor trade, automotive, or car dealership sector. Apply today or join our Talent Bank for similar opportunities.