customer Service Advisor -Mitcheldean

American Bankers Insurance Company of Florida; Mitcheldean; On-site; GBP 22,471 - 27,465; Full time

Benefits offered by this job

21 days of annual leave plus bank holidays

Cultural heritage day

Employee assistance program

Discounts on retail and tech

Bonus schemes

Job summary

American Bankers Insurance Company of Florida is seeking a dedicated customer service representative in Mitcheldean. You will assist customers with motor claims via phone, supporting warranty holders through the claims process.

This role offers a salary of £24,968.39 with benefits including annual leave, employee assistance programs, and remote work options after initial training. You must possess excellent communication skills and basic computer proficiency to excel in this position.

Responsibilities

• Assist customers in filing motor claims via phone or the in-house system.
• Receive calls from dealers and submit claims on behalf of warranty holders.
• Collect failure details and decide to accept or reject claims.

Skills

Excellent verbal, written and listening skills

Basic computer skills

Experience in a customer service environment

Job description

Position Details

Location: Mitcheldean, Gloucestershire. Remote work options are available after successfully passing the probation period. Salary: £24,968.39 per annum + benefits. Work hours: Mon – Fri 9:00‑17:00. Start date: 7th July 2026.

Responsibilities

• Assist customers in filing motor claims via phone or the in‑house system The Connection.
• Receive calls from dealers and submit claims on behalf of warranty holders.
• Collect failure details and, using provided information and terms & conditions, decide to accept or reject claims.

Benefits

• 21 days of annual leave plus bank holidays (increasing with length of service).
• Additional cultural heritage day.
• Remote work after full training and meeting performance targets.
• Employee assistance program covering health, family, money matters, and work.
• Discounts on retail and tech, health cash plans, bonus schemes, internal recognition and rewards.

Requirements

• Excellent verbal, written and listening skills.
• Basic computer skills – data entry, website navigation, and other software.
• Experience in a customer service environment.

Equal Opportunity Statement

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.